Real-time audio visual support now possible with AlphaEye

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Rotterdam, The Netherlands, 29 October 2015 – Alphatron Marine is pleased to announce the introduction of the robustly designed AlphaEye, the next generation service communication tool. Offering the capability to have an extra set of eyes “onboard” allows for support specialist to be standing by to solve 24/7 any problem, globally and remotely.

Since the very beginnings of delivering the AlphaBrigde and various other complex solutions, supporting the ship-owner and crew the best to our ability has remained a priority. However, our desire and commitment to continually improve inspired us to build a total service platform around the AlphaEye.

With the AlphaEye, the crew onboard can call through a dedicated (satellite, 3G or 4G) communication link directly with the expert in the Alphatron Marine office and really let us experience through live audio and visual contact the issues they are facing. Even in such a specialized and customized environment onboard, error analysis and problem solving can now be achieved in a matter of minutes. This unique remote support makes adjusting or replacing components just that easy and with the fault finding completed, missing parts can be arranged to be ready in the next port of call.

Besides support our own bridge navigation and communication equipment, we are also supporting other strategic partners on the various types of vessels. In collaboration with global market leaders, we can support the same solution for engines, hydraulics, pumps, cranes, and even telemedicine. We are making a difference, all via one single point of contact.

JRC is a world leading marine electronics producer specializing in the design and manufacture of industry compliant products. Alphatron Marine is a world renowned supplier of integrated bridge solutions and manufacturer of unique complementary products to the JRC portfolio. With the full support of Centers of Excellence in Tokyo, Rotterdam, Singapore and Houston, the combined synergies bring quality and innovation to owners, operators and shipyards, redefining the future of ocean navigation.

Contact
marketing@jrc.am